1. Definitions

For a better understanding of these policies, the following definitions are used:

Customer. The individual or legal entity that enters into the rental agreement with Hertz Argentina and assumes all obligations arising therefrom.

Authorized driver. A person expressly added to the rental agreement and authorized by Hertz Argentina to drive the vehicle during the term of the rental. No person not included as an authorized driver may drive the vehicle.

Rental agreement. The document signed by the customer establishing the particular conditions of the rental, including the assigned vehicle, dates, times, coverage, guarantees, authorized drivers and other commercial conditions.

Reservation. A request made by the customer to rent a vehicle on a given date, time and branch. The reservation guarantees a vehicle category, not a specific model, unless Hertz Argentina expressly states otherwise.

Vehicle category. A group of vehicles with similar characteristics in terms of size, equipment and features.

Pick-up branch. The office where the customer picks up the vehicle.

Return branch. The office where the agreement ends and the vehicle is handed back.

Deductible. The maximum amount of financial responsibility charged to the customer in the event of damage, theft or loss, according to the coverage contracted.

Guarantee/Deposit. An amount pre-authorized on the customer's credit card to secure compliance with the rental agreement. It does not constitute a charge but a temporary hold.

International Driving Permit (IDP). A complementary international document that translates the national license of the issuing country. The IDP does not replace the original national license and is only valid when presented together with it.

Digital license. The electronic version of a driver's license issued by the competent authority. The digital license does not replace the physical license, unless local legislation expressly provides otherwise.

TelePASE. An electronic device installed in certain vehicles that allows automatic passage through enabled toll booths.

Delivery. The service by which Hertz delivers or collects a vehicle at a residence, hotel, company or previously agreed location.

Border-crossing permit. Authorization issued by Hertz Argentina enabling the vehicle to leave the country for expressly authorized destinations. No vehicle may leave Argentine territory without such permit.

1.1 General Principles

Our commitment is to offer safe vehicles, maintained under strict quality standards and backed by a nationwide assistance network. We expect our customers to make responsible use of the vehicle, comply with traffic regulations and respect these terms and conditions.

Failure to comply with any of these policies may result in the loss of contracted coverage, additional charges, early termination of the agreement and/or any legal action that may be applicable. Likewise, Hertz Argentina may refuse to hand over the vehicle when the customer does not meet any of the requirements established in these policies, or when there are well-founded reasons that compromise the safety of the vehicle, third parties or the customer themselves.

2. Reservations

At Hertz Argentina we want the reservation process to be simple, transparent and secure. The following conditions govern all reservations made through any sales channel.

2.1 Reservation channels

You can make a reservation through:

• The official Hertz Argentina website.
• The Reservations Center.
• Hertz branches.
• Travel agencies.
• Companies and corporate agreements.
• Tour operators.
• Authorized distribution platforms and channels.

Commercial conditions may vary depending on the channel used.

2.2 Reservation confirmation

A confirmed reservation guarantees:

• The requested vehicle category, or a higher category at no extra cost when applicable.
• The selected pick-up branch.
• The agreed date and time.
• The confirmed rate, according to the terms of the booking.

Unless expressly stated, Hertz Argentina does not guarantee a specific model, make, color or engine type, but rather a vehicle category or similar. In exceptional cases, for operational reasons, maintenance, force majeure or unforeseen events, Hertz may replace the reserved vehicle with another of equal or higher category, at no extra cost to the customer.

2.3 Availability

All reservations are subject to availability of the selected category. The confirmation sent by Hertz constitutes acceptance of the request and reservation of the corresponding category.

2.4 Rates

Published rates include only the items expressly detailed during the reservation process. Additional charges may apply for:

• Additional driver.
• Young driver.
• Delivery or collection.
• Border-crossing permits.
• After-hours charge.
• Additional coverage.
• Accessories (child seats, GPS, snow chains, roof racks, etc.).
• Provincial taxes when applicable.

2.5 Prepaid rates

Reservations made under the "Book and Pay Now" option have special commercial conditions. They generally include exclusive discounts compared to reservations paid for at pick-up. These rates may be subject to specific change and cancellation policies.

2.6 Pay at destination

Reservations made under the "Pay on Pick-up" option allow the rental to be paid for at the time the vehicle is picked up. In this case, rates may change up until the rental begins, in accordance with current commercial conditions.

2.7 Modifying reservations

Reservations may be modified before the rental begins, subject to availability. Modifications may result in rate differences when they involve changes to: dates, times, category, branch, coverage, accessories, or country of circulation. The originally confirmed rate will not necessarily be maintained following a modification.

2.8 Extending the rental

If you wish to keep the vehicle for a period longer than originally agreed, you must contact Hertz before the expiration of the Rental Agreement.

Any extension request:

• Will be subject to vehicle availability.
• Must receive the express authorization of Hertz.
• May be subject to the rates in effect at the time the extension is granted and/or to modifications of the commercial terms originally agreed upon.
• Must be processed while the vehicle remains within the territory of the Argentine Republic.

Use of the vehicle after the expiration of the originally agreed rental period without the express authorization of Hertz shall constitute a breach of contract and shall entitle Hertz to apply the penalties set forth in the Rental Agreement and these Terms and Conditions, without prejudice to any other legal remedies available.

2.9 Shortening the contracted period

If the customer returns the vehicle before the scheduled date, Hertz may recalculate the rate in accordance with applicable commercial conditions. Promotions or discounts obtained for a minimum rental duration may become void.

3. Late Arrivals

3.1 Grace period

Reservations have a grace period of 45 minutes from the agreed pick-up time. Once this period has elapsed, Hertz may freely dispose of the reserved vehicle.

3.2 Delayed flights

If pick-up is linked to a commercial flight that is delayed, cancelled or rescheduled, the customer must report this situation as soon as possible to the Reservations Center or directly to the branch. This will allow the delivery to be rescheduled whenever operationally possible.

3.3 Arrivals outside business hours

When the customer requests to pick up the vehicle outside regular business hours, they must coordinate this in advance with Hertz. This service: is subject to availability; requires prior confirmation; carries an additional charge; may require prepayment.

3.4 No-shows

A No-Show occurs when the customer fails to show up within the grace period, fails to report a delay, or fails to respond to reasonable attempts at contact. In these cases Hertz may cancel the reservation and apply the charges provided for under the contracted rate.

4. Cancellations

4.1 Reservations Cancellations

Reservations may be subject to cancellation fees depending on the conditions of the selected rate and the time at which the cancellation is requested. Any applicable charges will be disclosed during the booking process and in the reservation confirmation sent to the customer. Where a cancellation fee applies, the customer shall pay the applicable cancellation fee for the reservation, plus a 4% administrative fee.

4.2 Delivery Service

Special vehicle delivery or collection services must be cancelled at least 24 hours prior to the scheduled rental start time. Otherwise, Hertz Argentina may charge the applicable transportation costs, the corresponding daily rental charge, and a 4% administrative fee, where applicable.

4.3 Border Crossing Permits

International border crossing permits are processed as a special service for each reservation. Once issued, the cost of the permit is non-refundable, unless otherwise expressly authorized by Hertz Argentina.

5. Required Documentation

To pick up a vehicle at any Hertz Argentina branch, the reservation holder must present the original documentation requested. All documentation must be valid, in good condition, and correspond to the person who will sign the rental agreement.

Hertz Argentina may request additional documentation when necessary to verify the customer's identity, validate the payment method, or comply with legal or security requirements. Failure to meet any of the established requirements may prevent the vehicle from being handed over, without this generating any liability for Hertz Argentina.

5.1 Mandatory documentation for Argentine residents

At the time of pick-up it will be mandatory to present:

• A valid National Identity Document (DNI).
• A valid National Driver's License corresponding to the category of the rented vehicle.
• A physical credit card issued by an authorized bank, in the name of the contract holder.

The nationality of the license must match the nationality of the identity document presented.

5.2 Mandatory documentation for foreign tourists

Foreign tourists must present:

• A valid passport or qualifying travel document.
• A valid driver's license issued by their country of residence or nationality.
• A physical credit card issued by an international or local bank accepted by Hertz Argentina.

The driver's license must correspond to the same country as the documentation presented, except in cases expressly provided for by current legislation. Hertz Argentina may request additional documentation to prove legal entry into the country or temporary residence when necessary.

5.3 Digital driver's licenses (national and foreign)

A digital driver's license, whether issued in Argentina or abroad, is a complementary document and does not replace the original physical license.

In Argentina, traffic authorities may at any time require that the valid physical license be shown. For this reason, all drivers must carry the original license — in physical format — inside the rented vehicle throughout the term of the rental, as its presentation may be mandatory during any traffic stop. Likewise, it may be required that the address registered on the driver's license match the one on the identity document.

The inability to show the physical license may prevent the vehicle from being handed over or cause difficulties during traffic stops, such responsibility being exclusively that of the driver, who assumes full responsibility and agrees to accept any sanction or fine that may result from failing to comply with this obligation.

5.4 International Driving Permit (IDP)

The International Driving Permit (IDP) is a complementary document intended to facilitate the interpretation of the national license in other countries. The IDP:

• Does not replace the national license.
• Does not, by itself, authorize driving.
• Has no validity without the original license from the issuing country.

Accordingly, it will not be sufficient to present only an International Driving Permit together with a digital license. When its use applies, the driver must simultaneously present: a valid physical national license, the International Driving Permit (IDP), and an ID document or passport.

5.5 Credit cards

To formalize the rental it will be mandatory to present a physical credit card issued by a bank. The card must be valid, have sufficient funds to complete the corresponding pre-authorization, and be issued in the name of the contract holder. Prepaid cards, virtual cards, or payment methods that do not allow the required guarantee to be placed will not be accepted. The cardholder must be present at the time the agreement is signed.

5.6 Identity verification

Hertz Argentina may carry out additional identity verifications whenever it deems it necessary to prevent fraud, protect the Company's assets, or comply with legal obligations, including document validation, phone confirmation, credit card verification, and requests for supplementary documentation. The customer's refusal to complete these procedures may prevent the rental from starting.

5.7 Invalid documentation

The following documentation will not be accepted:

• Expired documents.
• Expired driver's licenses.
• Damaged licenses that prevent authenticity from being verified.
• Photocopies.
• Photographs of documents.
• Screenshots.
• Altered or illegible documentation.
• Suspended, seized or disqualified licenses.

5.8 Customer responsibility

It is the customer's sole responsibility to keep all necessary documentation valid throughout the entire rental period. If, during the rental, the documentation becomes invalid, is seized by a competent authority, or becomes invalid for any reason, the customer must refrain from continuing to drive the vehicle and must contact Hertz Argentina immediately for instructions.

Failure to comply with this obligation may result in the loss of contracted coverage, termination of the agreement, and the customer's exclusive liability for the legal and financial consequences arising from such situation.

6. Authorized Drivers

6.1 Contract holder

The contract holder is the primary party responsible for the vehicle throughout the term of the rental. Even if another authorized driver uses the vehicle, the holder will remain responsible to Hertz Argentina for all obligations assumed under the agreement.

6.2 Additional drivers

One or more additional drivers may be added to the agreement, provided that they meet the established age requirements, present the required documentation, hold a valid license for the vehicle's category, and are approved by Hertz Argentina before the rental begins. Adding a driver may generate an additional charge under the current rate.

6.3 Unauthorized persons

It is strictly prohibited to allow persons not added to the agreement to drive the vehicle. If this situation is found to have occurred, Hertz may immediately terminate the agreement, void the contracted coverage, claim for damages caused, and apply the penalties provided for in the agreement.

7. Guarantees, Deductibles and Payment Methods

7.1 Rental guarantee

For all rentals made with Hertz Argentina it will be mandatory to place a guarantee by means of a credit card accepted by the Company. The purpose of the guarantee is to cover any charges arising from the rental agreement, including, among others:

• Damage deductibles.
• Fines and violations.
• Missing fuel.
• Additional rental days.
• Uncovered damage.
• Missing accessories or documentation.
• Outstanding tolls.
• Administrative fees.
• Other items provided for in these policies.

The guarantee does not constitute a charge, but rather a pre-authorization made by the card-issuing institution.

7.2 Pre-authorization

Before handing over the vehicle, Hertz Argentina will carry out a pre-authorization on the credit card presented by the customer. The release of that amount will depend solely on the timeframes set by the card-issuing institution, and not on Hertz Argentina. In some cases, the bank may hold the funds for several days after the vehicle is returned.

7.3 Guarantee amount

The amount of the guarantee will depend on the vehicle category, the length of the rental, the coverage contracted, additional services, the destination of the rental, international permits, and any accessories added. Current amounts can be checked in advance with the Reservations Center or at the corresponding branch.

7.4 Accepted payment methods

Hertz Argentina accepts the payment methods expressly disclosed at the time of reservation. In general terms, credit cards issued by banking institutions, authorized corporate cards, bank transfers (only when previously authorized), and corporate agreements approved by Hertz may be used. Certain promotions may allow specific payment methods. Prepaid cards are accepted as a payment method to pay for the reservation or the rental. However, they may not be used to place the rental guarantee, as set forth in item 7.5.

7.5 Payment methods not accepted as a guarantee

Unless expressly authorized by Hertz Argentina, the following will not be accepted as a means of placing the rental guarantee (even where some of them may be accepted as a payment method for the reservation under item 7.4):

• Prepaid cards.
• Virtual cards.
• Non-embossed cards that do not allow guarantees to be placed.
• Digital wallets for placing guarantees.
• Cards belonging to third parties who are not present at the time the agreement is signed.
• Diners Club cards, under no circumstances, either as a guarantee or as a form of payment.
• Cards issued by credit unions ("cooperativas"), such as Cabal (see item 7.10).
• Clover cards, not currently accepted by Hertz Argentina.

7.6 Cardholder

The card used to place the guarantee must belong to the holder of the rental agreement. The holder must be present at the time of picking up the vehicle and sign the corresponding documentation. Hertz Argentina may request the identity document to verify ownership of the card.

7.7 Insufficient funds

If the card presented does not allow the corresponding pre-authorization to be completed, Hertz Argentina may refuse to hand over the vehicle until the customer presents a valid means of guarantee. The reservation will remain subject to current availability conditions.

7.8 Guarantee with a Naranja Visa card

A customer who places the rental guarantee using a Naranja Visa credit card is hereby notified of a possible delay of at least 90 business days in the release of the guarantee deposit. The customer agrees to follow up accordingly with the financial institution should that timeframe be exceeded, and confirms having been informed of this condition at the counter.

7.9 Guarantee with a Sicredi / Sicoob card

A customer who places the rental guarantee using a Sicredi / Sicoob credit card is hereby notified of a possible delay of at least 90 business days in the release of the guarantee deposit. The customer agrees to follow up accordingly with the financial institution should that timeframe be exceeded, and confirms having been informed of this condition at the counter.

7.10 Credit-union cards (Cabal and similar) — Not accepted as a guarantee

Hertz Argentina does not accept credit cards issued by credit unions ("cooperativas"), such as Cabal, to place the rental guarantee. Although the corresponding pre-authorization can be captured with these cards, it is subsequently not possible to process the release or refund of that guarantee, so their use is expressly excluded. Likewise, Hertz Argentina does not yet have any recorded cases involving Clover cards, since this brand is not currently accepted either.

7.11 Security Deposit Using Contactless Technology

As a general rule, Hertz requires the presentation of a physical credit card to secure the rental deposit.

If the Customer does not have the physical card, Hertz may, at its sole discretion, accept the security deposit through contactless technology, provided that the credit card is stored in a digital wallet (such as Apple Wallet, Google Wallet, Samsung Wallet, or a similar service) or can be displayed through the official application of the issuing bank.

The card used must be a credit card issued by a duly authorized bank or financial institution. Virtual cards issued exclusively by digital wallets or providers that do not represent a traditional bank-issued credit card will not be accepted.

As an essential condition for using this method, the Customer must provide the card information required for registration in Hertz's systems, either by communicating the details or by allowing authorized Hertz personnel to temporarily view them on the Customer's mobile device. If the required information cannot be verified and recorded, Hertz may refuse to accept the security deposit via contactless technology and require an alternative form of security.

Acceptance of security deposits using contactless technology is subject to the technical availability of Hertz's systems and to compliance with the Company's internal validation procedures.

General note applicable to items 7.8 and 7.9: the delay mentioned is inherent to the settlement circuits of each financial institution and is beyond the control and operations of Hertz Argentina; accordingly, the Company assumes no liability for the timeframes such institutions may require to release the guarantee deposit.

8. Coverage and Deductibles

8.1 Included coverage

All rates include the coverage expressly detailed in the reservation confirmation and in the rental agreement. The scope of such coverage will depend on the vehicle category and the product contracted.

8.2 Deductible

The deductible represents the maximum amount of financial responsibility that the customer must assume in the event of damage, theft or loss covered by the agreement. The existence of coverage does not imply that all damage is exempt from payment.

8.3 Additional coverage

The customer may purchase additional coverage to partially reduce or eliminate their financial responsibility. This coverage must be contracted before the rental begins and will be subject to the particular conditions of each product.

8.4 Cases excluded from coverage

Coverage may become void when the damage results from:

• Driving under the influence of alcohol or drugs.
• Participation in sporting competitions.
• Driving by unauthorized persons.
• Violation of traffic laws.
• Improper use of the vehicle.
• Driving on prohibited roads.
• Gross negligence.
• Willful misconduct.
• Failure to comply with these policies.

In these cases the customer will be liable for the full amount of the damage caused.

8.5 Excluded damage

Unless specific coverage provides otherwise, the following may be excluded, among others:

• Engine failure due to improper use.
• Damage caused by incorrect fuel.
• Airbag rupture or deployment.
• Damage caused by clear negligence.
• Loss of vehicle documentation.
• Loss of keys.
• Missing accessories.
• Damage caused by transporting unauthorized loads.

9. Fuel Policy

9.1 Vehicle delivery

All vehicles will be handed over with the fuel level recorded on the rental agreement. The customer must verify this level before leaving the branch.

9.2 Return

The vehicle must be returned with the same fuel level with which it was delivered. Otherwise, Hertz Argentina may refuel the missing fuel, apply the corresponding refueling service charge, and/or charge administrative fees when applicable.

9.3 Fuel type

It is the customer's sole responsibility to use the fuel type indicated by the vehicle manufacturer. Using the incorrect fuel may cause serious mechanical damage, and all costs arising from such situation will be the customer's responsibility.

9.4 Running out of fuel

If the vehicle becomes immobilized due to a lack of fuel during the rental: assistance costs will be borne by the customer; the immobilization time will not automatically extend the agreement; and Hertz will not be liable for missed flights, reservations, hotels or any other loss caused by this situation.

10. Vehicle Pick-Up (Check-Out)

Our goal is for vehicle pick-up to be quick, safe and transparent.

10.1 Pre-inspection

Before leaving the branch, the customer must check: overall condition of the body, bumpers, windshield, windows, mirrors, lights, tires, wheels/rims, upholstery, fuel level, mileage, accessories delivered, safety equipment and overall vehicle operation. Any observation will be recorded on the rental agreement or on the digital delivery form. Once the agreement is signed, the customer will be deemed to have received the vehicle in satisfactory condition.

10.2 Items delivered

Depending on the vehicle category, the following may be delivered:

• Main key.
• Spare key (when applicable).
• Vehicle registration card or enabling documentation.
• Reflective vest.
• Fire extinguisher.
• Warning triangles.
• Spare tire or repair kit.
• Hydraulic jack.
• Lug wrench.
• TelePASE.
• Snow chains (when contracted).
• Additional accessories.

All of these items must be returned in the same condition.

10.3 Vehicle briefing

When the vehicle includes special technologies (automatic transmission, hybrid or electric systems, ADAS, etc.), Hertz staff will provide a basic explanation of how they work. It is the driver's responsibility to become familiar with the vehicle before starting the trip.

10.4 Refusing the vehicle

If the customer detects an anomaly before leaving the branch, they must report it immediately. Hertz may repair the issue, replace the vehicle, or assign a higher category at no charge (when available).

11. Delivery and Collection

Hertz Argentina offers vehicle delivery and collection services at residences, hotels, companies and other enabled locations. This service is subject to operational availability.

11.1 Requesting the service

The service must be requested in advance. Confirmation will depend on the city, time, staff availability, and vehicle availability.

11.2 Documentation

At the time of delivery, it will be mandatory to present all documentation required to start the rental. It will not be possible to hand over the vehicle if the customer does not prove their identity, does not present a valid license, does not present a credit card, or is unable to place the guarantee.

11.3 Signing the agreement

The agreement will be signed at the place of delivery. The rental period will begin at that time.

11.4 Cancellations

Cancellations or changes to the service must be communicated at least 24 hours in advance. Otherwise, the corresponding charges may apply.

12. TelePASE

Certain branches hand over vehicles equipped with a TelePASE device.

12.1 How it works

The TelePASE (toll) service allows access to automatic toll booths, barrier-free tolls, and dedicated lanes. A fixed daily TelePASE service fee is charged in advance at the start of the rental. Any tolls incurred during the rental period will be charged subsequently, in accordance with the terms of the rental agreement.

12.2 Vehicles without TelePASE

When the vehicle does not have a TelePASE device, all tolls will be the customer's responsibility, and fines resulting from non-payment will be entirely the driver's responsibility.

12.3 Handling the device

It is prohibited to remove, damage, hide, replace, or tamper with the device. Any resulting damage will be billed to the customer.

13. Border Crossing

Hertz Argentina vehicles may only leave the country with the prior, written authorization of Hertz.

13.1 Authorized countries

Unless otherwise communicated, permits may be issued for Chile, Uruguay and Brazil. Other destinations will require express authorization. The coverage contracted under the rental agreement applies to driving the vehicle in Chile, Uruguay and Brazil, in accordance with the terms and conditions set forth in the policy corresponding to the rented vehicle.

13.2 Requesting the permit

The permit must be arranged before the rental begins and cannot be issued once the agreement has started. When booking the vehicle, the "Border Crossing" add-on must be selected to indicate the intention to cross. Guarantee amounts increase for rentals that cross the border; in some cases they are more than double the original amount.

13.3 Documentation

Hertz will provide the documentation necessary to leave the country. It will be the customer's responsibility to comply with all immigration, customs and health requirements demanded by the authorities of both countries, including the prohibition on crossing the border with fresh food, meat, dairy products, vegetables, etc. Border crossing hours must be taken into account, available on the official Argentine government website (argentina.gob.ar/seguridad/pasosinternacionales).

13.4 Assistance outside Argentina

When the vehicle is driven outside Argentine territory, the costs of transfers, towing, roadside recovery, accommodation, taxis, meals, communications, tolls, and unauthorized repairs will be the customer's exclusive responsibility, unless Hertz expressly authorizes another arrangement. No mechanical repair outside Argentina may be carried out without the prior authorization of a Hertz Argentina manager.

13.5 Border closures

If, during the trip, a border crossing remains closed due to snow, landslides, fires, conflicts, government measures, or any other cause beyond Hertz's control, the customer must contact the Assistance Center immediately. Hertz will provide guidance for the best possible solution; however, any costs arising from such a situation may be the customer's responsibility when no specific coverage applies.

13.6 Vehicles immobilized or stranded abroad

If the vehicle remains outside the territory of Argentina, whether due to the customer's responsibility, a mechanical failure, the customer's decision, or any other circumstance preventing its return to the country, the customer shall be fully responsible for all costs arising from such situation.

These costs shall include, without limitation, vehicle recovery, transportation, repatriation, logistics, storage, tolls, accommodation, assistance services, taxes, third-party fees, and any loss of income resulting from the period during which the vehicle is unavailable for commercial use.

Likewise, if, upon returning to Argentina, the border crossing is closed for any reason (including, but not limited to, adverse weather conditions, natural disasters, government measures, labor disputes, health restrictions, or any other cause) and the vehicle is stranded outside Argentina, the customer shall be responsible for all expenses incurred as a result of such circumstance until the vehicle has effectively re-entered the country, including the costs described above.

These charges shall be in addition to the rental fees and may be charged to the credit card provided as security at the time of rental or recovered through any other legal means available.

13.7 Return to a branch other than the one agreed

The vehicle must be returned to the Hertz branch agreed upon in the rental agreement; otherwise, the corresponding "return to a different branch" fee will apply, in addition to the general consequences set forth in Section 26 of this document.

13.8 Services not covered outside Argentina

The customer is hereby notified that, outside Argentina, Hertz does not cover or provide any of the following services: accommodation, taxis or transfers, refreshments, air or ground travel tickets, communications, mechanical repairs without prior authorization from a Hertz Argentina manager, towing, and toll expenses.

13.9 Recommendations for traveling to Torres del Paine and Puerto Natales (Chile)

Before picking up the car: it is recommended to research the area, distances, road type and location of accommodations in advance.

After picking up the car:

• Always identify fuel stations on the map. Rule of thumb for Patagonian routes: whenever there is a service station, you should refuel. It is recommended to refuel in Argentina whenever possible.
• Patagonian routes have a large presence of wildlife (hares, foxes, horses and especially guanacos) that often cross the road.
• On windy days, drive with great caution, at low speed, and take care on curves.
• In the event of a breakdown, assistance may be delayed due to long distances and the limited presence of roadside assistance vehicles; drivers are advised to try to resolve simple problems (e.g. a flat tire) themselves, after consulting the Company. Assistance is only provided during daylight hours; outside those hours it will be rescheduled for the following day.
• Driving at night is not recommended.
• Transporting fuel inside the vehicle is prohibited (it may result in fines).

Note: any deviation from the authorized route indicated above may affect the insurance coverage contracted and will fall within the exclusions set forth in Section 8.4 of this document.

14. Winter Tires and Snow Chains

In certain regions of the country, especially during the winter season, driving may require special equipment.

14.1 Winter tires

Some branches hand over vehicles equipped with snow or winter tires, in accordance with local regulations and availability.

14.2 Snow chains

Snow chains must be contracted as an additional accessory. The customer is responsible for fitting them correctly, removing them when appropriate, and avoiding driving on dry pavement with chains fitted.

Instructions for fitting snow chains: https://youtu.be/Z-R5U-uhG0o

14.3 Mandatory use

When authorities require the use of snow chains, it will be the driver's responsibility to comply with that obligation. Driving without the required equipment may result in fines, loss of coverage, and liability for any resulting damage.

14.4 Damage caused by snow chains

Damage caused by improper use of snow chains will be the customer's exclusive responsibility.

14.5 Extreme weather conditions

In the event of weather alerts, snowstorms, ice, landslides or other conditions that compromise road safety, Hertz recommends suspending travel until the competent authorities reopen the roads. The safety of the driver and passengers must take priority over any itinerary or travel commitment.

14.6 Renting a set of snow chains — pricing, pick-up and conditions

Carrying a set of snow chains is recommended throughout the winter season. The current price of this service is stated on the official Hertz Argentina website; customers may also contact the Contact Center for this information. Chains are picked up at Hertz branches, within business hours, subject to availability.

• The charge for loss or breakage will be quoted at the current replacement value.
• The Company does not offer delivery or shipping of the chain set; the customer may arrange to receive them via a car service or taxi, at their own expense.
• None of the additional insurance or protection plans cover towing or extraction due to weather conditions (snow/ice). That service is subject to location and availability, with an additional cost.
• The cost of the car service, taxi, or extraction/towing service is the customer's exclusive responsibility.

15. Driving Restrictions

Hertz Argentina authorizes the use of its vehicles exclusively within the limits and conditions set forth in the rental agreement and in these policies. The customer must at all times comply with national, provincial and municipal laws, as well as instructions from the competent authorities. Failure to comply with these provisions may result in the loss of contracted coverage, additional charges, and immediate termination of the agreement.

15.1 Permitted roads

Vehicles may only be driven on authorized urban streets, national routes, provincial routes, highways, and authorized paved roads. When the manufacturer and rental conditions allow it, certain categories (such as 4x4 pickup trucks) may be driven on gravel roads in good condition, provided this does not involve abusive use or use beyond the vehicle's intended purpose.

15.2 Roads not permitted

Unless expressly authorized by Hertz Argentina, driving is prohibited on:

• Unauthorized private roads.
• Beaches.
• Sand dunes.
• Dune fields.
• Salt flats.
• River beds.
• Rivers or streams.
• Flooded areas.
• Roads closed by competent authorities.
• Roads with express restrictions for the vehicle's category.

Likewise, passenger vehicles (sedans, hatchbacks, 4x2 SUVs and similar) may not be driven on dirt or gravel roads where ground conditions could cause damage to the vehicle.

15.3 Iberá National Park

For safety and vehicle-preservation reasons, passenger cars are prohibited from entering Colonia Carlos Pellegrini and other sectors of Iberá National Park where authorities require vehicles suited to such terrain. Only 4x4 pickup trucks may enter when road conditions allow and current regulations so authorize.

15.4 Ushuaia and Tierra del Fuego

Customers planning to travel to Ushuaia must report this before the rental begins. Depending on the time of year and availability, Hertz may assign vehicles equipped with winter tires or otherwise suited to the region's weather conditions. When the itinerary involves crossing into Chilean territory, the corresponding international permit must be arranged in advance, in accordance with Section 13.

15.5 Weather alerts

Hertz Argentina recommends suspending travel whenever there are official alerts for heavy snowfall, ice on the road, extreme wind, flooding, landslides, forest fires, volcanic ash, or any other phenomenon that compromises road safety. The customer must always follow the instructions of Gendarmería Nacional, Vialidad Nacional, Carabineros de Chile (when applicable), and other competent bodies.

15.6 Assistance in hard-to-reach areas — Northern Argentina and Route 40 (Salta / Jujuy)

Roadside assistance shall be provided in accordance with the terms, conditions, and response times set forth in Section 22 of these Terms and Conditions.

Unless the immobilization of the vehicle is the result of a mechanical failure attributable to a maintenance defect for which Hertz is responsible, all costs arising from roadside assistance, including but not limited to transportation, recovery, towing, vehicle replacement, delivery of a substitute vehicle, and any other related expenses, shall be borne exclusively by the Customer.

The determination of the cause of the mechanical failure shall be made exclusively by an authorized service center of the vehicle manufacturer or by the technical service provider designated by Hertz. The report issued by such service center shall be deemed final and conclusive for the purpose of determining the corresponding responsibility.

• No roadside assistance or vehicle replacement services are provided outside daylight hours. Assistance hours are 7:00 a.m. to 6:30 p.m. Any transportation required outside these hours will be rescheduled for the following day.

• Roadside assistance fee: ARS 3,200 per kilometer (VAT included), calculated based on the round-trip distance.

• For assistance requests in Angastaco, Seclantás, Laguna Brealito, La Poma, Payogasta, Abra El Acay, and Cono de Arita, charges will be calculated using the nearest easily accessible locality as the starting point.

• Assistance services from Jujuy will only be coordinated if the roads from the nearest easily accessible locality are passable.

• Localities considered difficult to access include Salinas Grandes (via Route 40), Juella, Laguna de los Pozuelos, Casabindo, Serranías del Hornocal, Iruya, Abra Pampa, and other surrounding locations in the region.

Reference distances from Salta (round trip):

15.7 Assistance in southern Argentine Patagonia

Some roads in southern Patagonia require maximum caution when driving; covering short distances can take considerably longer than expected. None of the additional insurance plans cover towing or extraction due to weather conditions (snow, ice, mud) or poor road conditions. This service is subject to location and availability of assistance, with an additional cost borne by the customer as set forth in the agreement. Travel should be planned to avoid driving at night.

16. Permitted Use of the Vehicle

Hertz Argentina vehicles must be used only for private, tourist, or business purposes compatible with the rental agreement. The customer must drive prudently, complying with traffic regulations and making diligent use of the vehicle.

16.1 Authorized use

The vehicle may be used for tourism, family trips, business trips, personal transportation, and professional activities compatible with normal vehicle use. In all cases, the rented vehicle may only be used for private purposes, as stated on the vehicle's registration card; the insurer will not provide coverage in the event of use other than as stated herein.

16.2 Transporting luggage

Luggage must be transported in compliance with the maximum capacity indicated by the manufacturer. It must not obstruct the driver's visibility or compromise the safety of the occupants.

16.3 Cargo

The vehicle may not transport loads exceeding the weight limit permitted by the manufacturer. Nor may it transport hazardous, flammable, explosive, corrosive substances, or any other material whose nature could endanger people or the vehicle.

17. Prohibited Uses

In order to preserve the safety of our customers and protect Hertz Argentina's assets, it is expressly prohibited to use the vehicle for any of the following activities.

17.1 Competitions

It is prohibited to use the vehicle for racing, rallying, speed trials, track days, sporting events, or competitions of any kind.

17.2 Transportation platforms

Unless expressly authorized in writing by Hertz Argentina, vehicles may not be used to provide transportation services through digital platforms or apps, including, among others, Uber, Cabify, DiDi, InDrive, Lyft, Bolt, or any similar platform. Nor may they be used for public passenger transport, or as a taxi or car-service (remis) vehicle.

17.3 Subletting

It is prohibited to sublet the vehicle, transfer it to third parties, lend it to unauthorized persons, or commercialize its use.

17.4 Towing

It is not permitted to use the vehicle to tow trailers, RVs, boats, disabled vehicles, machinery, or any other item requiring a hitch, unless expressly authorized by Hertz Argentina and provided the vehicle is approved for such use.

17.5 Driving under the influence of alcohol or drugs

It is absolutely prohibited to drive the vehicle under the influence of alcohol, illicit drugs, medications that impair driving ability, or psychoactive substances. Violating this rule will result in the automatic loss of contracted coverage and the driver's exclusive liability for all resulting damage.

17.6 Crimes

The vehicle may not be used for unlawful activities or to facilitate the commission of any crime.

18. Transporting Pets

At Hertz Argentina we understand that many people travel with their pets. For this reason, transporting them is allowed as long as the following conditions are met.

18.1 Safety

Pets must travel using appropriate restraint devices, such as approved carriers, safety harnesses, crates, or systems specifically designed for transporting animals.

18.2 Hygiene

The customer must return the vehicle in a cleanliness condition compatible with its original state. When transporting pets results in excessive hair, persistent odors, stains, upholstery damage, or tears, Hertz may apply the corresponding charge for specialized cleaning or repair.

18.3 Responsibility

The care, wellbeing and safety of the pet is the customer's exclusive responsibility. Hertz Argentina will not be liable for injury, loss, or death of the animal during the rental.

18.4 Availability of the pet accessory kit

The additional accessory kit for transporting pets (carriers, restraint items, etc.) is available only at branches in the City of Buenos Aires. This kit is not available at other branches throughout the country, without prejudice to the customer's ability to transport their pet using their own approved restraint devices, as set forth in item 18.1.

19. Smoking Policy

In order to maintain the quality of our fleet and ensure a comfortable experience for all customers, smoking is prohibited inside Hertz Argentina vehicles. This prohibition includes cigarettes, e-cigarettes, vapes, cigars, pipes, and any other product that generates smoke or persistent vapor.

19.1 Specialized cleaning

If, upon return, smoke odor, ash residue, burn marks, or upholstery damage are detected, Hertz may apply a charge for deep cleaning, deodorizing, or repairing the vehicle.

19.2 Damage

Burn marks caused by cigarettes or similar items are not considered normal wear and will be billed to the customer in full.

20. Lost Items

At Hertz Argentina we recommend carefully checking the interior of the vehicle before returning it to make sure no personal belongings are left behind. The customer is solely responsible for items carried during the rental period.

20.1 Responsibility

Hertz Argentina will not be liable for the loss, theft, damage, or misplacement of personal items left inside the vehicle. This limitation includes, among others, cell phones, computers, tablets, luggage, documentation, money, bank cards, glasses, cameras, clothing, toys, chargers, child seats belonging to the customer, and any other personal item.

20.2 Recovering belongings

If a Hertz staff member finds items left inside the vehicle, they will be recorded internally, held for a set period in accordance with internal policies, and may be picked up by their owner upon proof of identity. When the customer requests that a forgotten item be shipped, all packing, insurance, courier, or shipping costs will be the customer's exclusive responsibility.

20.3 Perishable items

Food, beverages, or other perishable items found inside the vehicle may be discarded immediately for hygiene reasons.

21. Accidents, Theft and Fire

The safety of our customers is our top priority. In the event of an accident, theft, fire, or any other incident affecting the vehicle, the customer must act prudently and follow the procedure below.

21.1 Priority

In the event of any incident: prioritize the safety of everyone involved, request medical assistance when necessary, and immediately report the situation to emergency services.

21.2 Contacting Hertz

Once the safety of the occupants is ensured, the customer must contact the mechanical assistance number for the branch where the rental originated as quickly as possible. Unjustified delay in reporting the incident may affect the contracted coverage.

21.3 Police report

A police report will be mandatory in the event of theft, fire, damage caused by third parties, injuries, major damage, or whenever the competent authority so requires. A copy of the report must subsequently be provided to Hertz Argentina.

21.4 Incident information

Whenever possible, the customer should gather the following information: location of the incident, date and time, photographs, details of any third parties involved, witness details, license plates, insurance companies, and the police report number.

21.5 Repairs

The customer must not authorize repairs on their own. Any repair must first be expressly authorized by Hertz Argentina. Repairs made without authorization may not be recognized.

21.6 Continuing the trip

Whenever operational conditions allow, Hertz will try to provide a solution so the customer can continue their trip. The availability of a replacement vehicle will depend on location, category availability, the circumstances of the incident, and compliance with the agreement.

22. Roadside Assistance

All vehicles are covered by roadside assistance services in accordance with the terms and conditions set forth in the Rental Agreement.

Response times may vary depending on the vehicle's location, weather conditions, road conditions, service provider availability, and applicable operational protocols.

In certain circumstances, particularly in remote or difficult-to-access areas, roadside assistance may take up to thirty-six (36) hours to arrive. Such delays shall not give rise to any liability on the part of Hertz where they result from circumstances beyond Hertz's reasonable control.

22.1 Coverage

Assistance covers, among others, mechanical breakdowns, electrical failures, battery problems, and immobilization due to defects inherent to the vehicle.

22.2 Cases not covered

Assistance may generate charges when the immobilization results from lack of fuel, keys left inside the vehicle, lost keys, use of the wrong fuel, damage caused by negligence, breakage due to improper driving, or damage resulting from failure to comply with these policies.

22.3 Tires

Tire damage caused by impacts, curbs, potholes, sharp objects, or negligent driving will be the customer's responsibility, unless specific coverage provides otherwise.

23. Weather-Related Damage

Weather conditions can vary considerably within Argentine territory. The customer must always drive according to road conditions.

23.1 Hail

Whenever possible, the customer must shelter the vehicle in the event of official hail alerts. Voluntarily leaving the vehicle in high-risk areas may be considered negligence.

23.2 Flooding

It is strictly prohibited to drive through flooded streets, routes, or roads. Damage caused by water entering the engine, transmission, or electronic components will be the customer's exclusive responsibility when there is evidence of driving in flooded areas.

23.3 Snowfall

During heavy snowfall, it is recommended to stop driving until authorities reopen the roads. The driver must comply with all instructions regarding the mandatory use of snow chains and other safety measures.

23.4 Wind

In areas with strong gusts, especially in Patagonia, it is recommended to reduce speed and hold the doors firmly when getting out of the vehicle to avoid wind-related damage. Damage caused by carelessly opening doors will be the customer's responsibility.

23.5 Volcanic ash

In regions affected by volcanic activity, Hertz may limit or suspend the use of its vehicles when the competent authorities so indicate. The customer must follow official recommendations and avoid driving when it would pose a risk to safety or to the integrity of the vehicle.

23.6 Forest fires

When there are active fires or roads closed by order of the authorities, the customer must change their itinerary and comply with current restrictions. Driving on expressly closed roads may result in the loss of contracted coverage.

23.7 Loose animals

On roads with frequent wildlife or livestock, the driver must exercise extreme caution. In the event of a collision with an animal: stop only if safety conditions allow; immediately report the incident to Hertz; and file the corresponding report when necessary.

24. Mechanical Breakdowns

If any anomaly is detected during the rental, the customer must stop the vehicle as soon as it is safe to do so and contact the Assistance Center.

It is prohibited to continue driving while warning lights remain on related to:

• Engine temperature.
• Oil pressure.
• Brake system.
• Charging system.
• Steering.
• Serious failures indicated by the manufacturer.

Continuing to drive under these conditions may worsen the damage and make the customer liable for the resulting costs.

25. Fines and Traffic Violations

The customer agrees to comply with all national, provincial, and municipal traffic regulations in force during the rental period. Any violation committed during the term of the agreement will be the exclusive responsibility of the driver and/or the contract holder.

25.1 Responsibility

The customer will be responsible for all violations occurring during the rental, regardless of whether they are notified during or after the vehicle is returned. This includes, among others:

• Speeding.
• Improper parking.
• Camera-issued fines.
• Running red lights.
• TelePASE-related violations.
• Environmental violations.
• Any other sanction imposed by a competent authority.

25.2 DebitingPayment of Traffic Fines

The Customer expressly authorizes Hertz Argentina to charge to the credit card provided as security the amount of any traffic fines, related administrative fees, and any charges associated with the identification of the driver, where applicable.

The Customer further acknowledges and agrees that, in accordance with applicable law, the competent authorities may issue or notify traffic violations within the applicable statutory period, which may extend for up to five (5) years from the date of the violation.

Accordingly, the Customer shall remain responsible for the payment of any traffic fines, surcharges, administrative fees, or related charges arising from a rental period with Hertz Argentina, even if the notification or collection of such amounts occurs after the Rental Agreement has expired or been terminated.

25.3 Vehicle seizure

If the vehicle is seized, impounded, or immobilized by a competent authority as a result of a violation attributable to the customer or an authorized driver, all costs arising from that situation will be the customer's exclusive responsibility, including: loss of use of the vehicle, transfers, storage fees, legal fees, fines, administrative fees, and any other cost related to recovering the unit.

25.4 Charges arising after return due to the dynamic nature of card CVC codes

The customer acknowledges that fines and additional charges may be generated after the vehicle is returned. Due to the dynamic nature of the verification codes (CVC) of international cards, Hertz Argentina may need to process additional charges through a Hertz Chile point-of-sale terminal or similar device once the rental period has ended and the vehicle has been returned. Such charges may include, without limitation: traffic fines notified after the fact; unpaid tolls incurred during the rental; damage to the vehicle detected after return; additional cleaning; missing fuel; and any other charge specified in the original rental agreement.

Since international cards with dynamic CVC do not allow such charges to be processed after the vehicle has been returned in Argentina, the customer agrees to and authorizes Hertz Chile to process such charges using an alternative payment method agreed upon at the time of contracting (for example, payment via an international or national credit card with dynamic CVC). Failure to provide a valid alternative payment method may result in legal action to recover the amounts owed.

25.5 Paid Parking

Various cities throughout the Argentine Republic operate paid parking systems, the operation, schedules, payment methods, and enforcement procedures of which are established by the respective local authorities.

The Customer is solely responsible for becoming familiar with and complying with the regulations in force in the location where the vehicle is driven or parked, including, where applicable, activating the paid parking service, paying the applicable parking fees, and complying with all parking signs, restrictions, and regulations.

Failure to comply with these obligations may result in fines, surcharges, towing charges, or other penalties imposed by the competent authorities. All such charges shall be the sole responsibility of the Customer, in accordance with Section 25.1 of these Terms and Conditions.

26. Vehicle Return

Returning the vehicle marks the end of the rental agreement and must be done in accordance with the agreed conditions.

26.1 Return location

The vehicle must be returned to the branch specified in the agreement. Returning it to a different branch requires prior authorization and may result in additional charges, as set forth in Section 13.7.

26.2 Time and commitment to punctuality

The vehicle must be returned within the time set forth in the agreement. Any delay may result in charges for additional hours, full days, administrative fees, or other charges provided for under the contracted rate.

Due to the very high demand during peak season, and in order to facilitate the fulfillment of all reservations — which depends mainly on the timely return of vehicles — the customer holding the reservation agrees to observe the rental period dates as set forth in the agreement. The rental may only be extended with the prior authorization of Hertz Argentina, requested by the customer at the branch where the rental originated. If the vehicle is returned after the agreed date without prior notice, a penalty will apply, with the extra day(s) charged at double the daily rental rate.

26.3 Vehicle condition

The vehicle must be returned in normal cleanliness condition, with the same fuel level, with all accessories delivered, and without any damage other than that recorded at the time of pick-up.

26.4 Inspection

At the time of return, a complete inspection of the vehicle will be carried out, checking the body, windows, tires, interior, accessories, documentation, fuel, and mileage. When the vehicle is returned outside business hours, the inspection will be carried out the following business day.

26.5 After-hours returns

Some branches have special drop boxes for returning keys. Until Hertz carries out the vehicle inspection, the customer will remain responsible for the unit.

26.6 Abandoning the vehicle

Abandoning the vehicle without the express authorization of Hertz constitutes a serious breach of the agreement. Hertz may take all measures necessary to recover the unit and claim for any resulting damages.

27. Bicycle Rental as a Vehicle Add-On

This section is an integral part of Hertz Argentina's Terms of Use and applies to all agreements that include the additional bicycle rental service.

27.1 User responsibility

The bicycle is provided as an additional accessory to the rented vehicle and will be used at the customer's exclusive responsibility. The customer acknowledges and accepts that using the bicycle involves risks inherent to the activity, and fully assumes responsibility for any damage, injury, accident, loss, or claim that may arise or be caused during its use.

Accordingly, Hertz Argentina – F458 S.A., its officers, employees, representatives, franchisees and/or suppliers will not be liable for:

• Accidents of any kind occurring during use of the bicycle.
• Physical injury, temporary or permanent disability, or death of the user or third parties.
• Property damage caused to the user, third parties, or any property of any kind.
• Loss or theft of personal belongings.
• Any claim, judicial or extrajudicial action arising from use of the bicycle.

The customer agrees to use the bicycle in compliance with traffic regulations, local rules, and applicable safety measures.

27.2 Condition upon delivery and return

The customer declares that they receive the bicycle in proper working condition and agrees to return it in the same condition, except for normal wear resulting from proper use.

27.3 Deductible and additional guarantee

In the event of total or partial damage, loss, or theft of the bicycle or any of its components, the customer will be responsible up to a maximum deductible of $1,150,000 (one million, one hundred fifty thousand Argentine pesos), an amount which may be debited from the guarantee placed at the time of the rental or claimed by Hertz Argentina as applicable.

When the agreement includes the bicycle add-on, the guarantee required for vehicle categories C, H, H1, H2, H3, K1, K2, W1, W2 and P will be $715,000 (seven hundred fifteen thousand Argentine pesos). For all other categories, the guarantee set forth in Hertz Argentina's current general guarantee schedule will apply.

27.4 Acceptance

Contracting the bicycle add-on constitutes express and full acceptance of the conditions set forth in this section, as well as of the entirety of Hertz Argentina's Terms of Use.

28. Electric and Hybrid Vehicles (Applicable once incorporated into the fleet)

These terms apply to all electric and plug-in hybrid vehicles that are part of the Hertz Argentina fleet.

28.1 Battery level

Vehicles will be delivered with the charge level indicated in the agreement. The customer must return them with an equivalent level, unless a specific recharging service has been contracted.

28.2 Recharging

The customer is responsible for using only chargers compatible with the vehicle. Damage caused by incorrect recharging will be the customer's exclusive responsibility.

28.3 Range

The range published by the manufacturer is an estimate and may vary depending on temperature, speed, use of air conditioning or heating, driving style, and terrain. Hertz does not guarantee a specific range.

28.4 Assistance

Immobilization of the vehicle due to battery depletion may generate assistance charges, unless specific coverage provides otherwise.

29. Personal Data Protection

Hertz Argentina will process customers' personal data in accordance with applicable personal data protection legislation.

29.1 Purpose

Data may be used to manage reservations, formalize agreements, process payments, manage guarantees, provide assistance, respond to inquiries, comply with legal obligations, and improve the quality of service.

29.2 Security

Hertz will implement technical and organizational measures aimed at protecting the confidentiality, integrity, and availability of information.

29.3 Data subject rights

The customer may exercise their rights of access, rectification, updating, or deletion of their data in accordance with applicable regulations.

30. Right of Withdrawal (Online Contracting)

In accordance with Argentine Consumer Protection Law No. 24,240 and its supplementary regulations, a customer who contracts the rental service through the Hertz Argentina website has the right to revoke their acceptance within the applicable legal period, without any liability, through the withdrawal button available on the website itself or through any other means made available for that purpose.

The exercise of this right will not apply once the service has actually been rendered (i.e., once the vehicle has been picked up), nor in the other exceptions provided for by current regulations. For any questions regarding the withdrawal procedure, the customer may contact Hertz Argentina through the customer service channels published on the website.

31. Jurisdiction

All relationships arising from the rental agreement will be governed by the laws of the Argentine Republic. For any dispute arising from the interpretation or performance of these policies, the parties submit to the jurisdiction of the Ordinary Courts of the Autonomous City of Buenos Aires, expressly waiving any other venue or jurisdiction that might otherwise apply.

32. Final Provisions

These Terms of Use form an integral part of the rental agreement entered into between Hertz Argentina and the customer. Confirming a reservation, picking up the vehicle, and signing the agreement constitute acknowledgment and acceptance of all conditions set forth herein, including — without limitation — the provisions regarding documentation, authorized drivers, guarantees and payment methods, coverage, fuel, border crossing, driving restrictions, prohibited uses, fines and post-return charges, vehicle return, bicycle rental, electric vehicles, data protection, and the right of withdrawal.

Hertz Argentina may update these policies whenever necessary for legal, operational, or commercial reasons. The version in effect will always be the one published on the official website.

Hertz Argentina – F458 S.A. · All rights reserved · Terms subject to change without prior notice.

Glossary

Category. A group of vehicles with similar characteristics.

Customer. The individual or legal entity that signs the rental agreement.

Authorized driver. A person expressly authorized to drive the vehicle during the term of the agreement.

Rental agreement. The document that governs the particular conditions of the rental.

Delivery. The service of delivering or collecting the vehicle at an agreed location.

Deductible. The maximum amount of financial responsibility charged to the customer for covered damage.

Guarantee/Deposit. A pre-authorization placed on the credit card to secure compliance with the agreement.

IDP. International Driving Permit, complementary to the national license.

No-Show. A situation in which the customer fails to pick up the vehicle within the grace period.

TelePASE. An electronic device for automatic toll payment.